Policy-correct resolution
Bind the task to the applicable policy, account and case versions. Check eligibility, permitted value and required approvals.
Customer operations verification
Resolve the request.
Verify the commitment.
Verify autonomous customer workflows against policy, permissions and resulting account state, including refunds, updates and handoffs.
An executable acceptance contract
The expected outcome.
The evidence to accept it.
Translate service policy into outcome checks for autonomous customer work. Reproduce account state and dependencies, then verify whether the requested resolution and its side effects meet the contract.
Keep your agent and business systems. Specify the permitted work, reproduce the conditions and evaluate the observed result with Databridle.
What to verify
The checks that
define correctness.
Correct account and destination
Verify that updates and refunds reach the intended account or destination. Include tenant and access boundaries in the task contract.
Reliable retries and handoffs
Test repeated requests, interrupted tools and downstream handoffs. Check for duplicate commitments and unresolved work.
Complete service outcome
Check the business state, required customer communication and downstream record. Retain uncertainty when a required system cannot confirm the result.
Example failure case
Make the hidden
failure observable.
An agent says a refund is complete, but the payment test source shows it was sent to the wrong account. The destination check fails against the accepted case and account records.
The verdict stays bound to the work contract, source observations and coverage. Missing required evidence is inconclusive.
Connect verification to your workflow
A shared contract.
A clear decision owner.
Bring one customer workflow, versioned policy, approved account fixtures and the service owner. Agree which source records establish a completed resolution.
Compare agent releases under the same declared setup. Retain repeated runs, costs, coverage and replayable evidence for the acceptance review.
Use the verification checklist ↗Explore verification cases ↗
Maintained verification
Acceptance that stays
with the workflow.
Use platform access and a maintained workflow package to keep environments, business checks and supported adapters aligned with each release. Agree source coverage, execution and retention allowances, and integration ownership.
Engineering owns the release decision. The domain/control owner accepts correctness rules, and security approves test access. Compare changes using independent observations and retained evidence.
Explore maintained coverage ↗Make autonomous work verifiable
Make your acceptance criteria executable.
Connect your agent workflow, source systems and required outcomes to Databridle.